Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your order quickly and securely.

Processing Time

• All orders are processed within 1 business day after payment has been confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Standard delivery takes 1–7 business days, depending on your location.
• Delivery times may vary slightly during peak periods, holidays, or due to unforeseen courier delays.

Shipping Confirmation

Once your order has been dispatched, you will receive a confirmation email with your tracking information (where available), allowing you to monitor your shipment.

Delivery Areas

We currently ship throughout South Africa.

Delays

While we aim to meet our estimated delivery times, occasional delays may occur due to weather conditions, courier issues, or other circumstances beyond our control. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before completing your order. We cannot be held responsible for delays or additional costs resulting from incorrect information provided at checkout.

Damaged or Missing Orders

If your order arrives damaged or you believe items are missing, please contact us within 48 hours of receiving your package. Include your order number and clear photos of the package and products so we can resolve the issue as quickly as possible.